Same:Mazda CX-60 purchased end of July 2023. In August 2023 we went to Germany, where the whole infortament system stopped working… then the screen was flickering, then this… then that… In April 2024 I took Skoda Enyaq instead. Ended up with an unsuitable (take it or leave it) replacement for just over 6 weeks. Raised and official complaint with Motability, as they failed left and right. They agreed on early termination and fully reimburse me, including the extras I paid directly to Skoda. But just before I had to collect the new one in April 2025 they retracted their decision (blaming each other) to fully reimburse, but only repay what I paid them – £1,599, where the new skoda enyaq 85x SportLine cost above £2,500. So I cancelled my new order and keep driving the car which Motability confirmed in writing it is on mechanical grounds and waiting for the ombudsman to make a decision.
I have checked my online account with them and I still can place an order for a new one.
I presume your termination must be on mechanical grounds.
N.B. have you requested from Motability to send RAC specialist to assess your vehicle and produce a report? In my case they couldn’t refuse as the issues were obvious.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.
Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)