“It was like it when we collected it”
Why put your PIN in the machine then?
Why not refuse to take it?
Why go for the exact same model after your experience with the first one?
Sorry for sounding hard faced.
I think you should ask to speak to a case manager at Motability and claim that it’s not your fault that two different Cupra Borns have not been of merchantable quality and would be rejected under the Consumer Rights Act 2015 if you were a private buyer.
If that gets you nowhere then you either have to:
a) tackle Cupra Customer Services for some kind of resolution
b) put up with it, or
c) get your dealer to do the best repair job they can.
Good luck and let us know how you get on.
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