Hi kdwolf
Sounds like we work in a similar way – I usually start the quarter before the quarter I can order – lots of research – fussy about who I believe on reviews – short list – then view and sit – if that didn’t tick boxes no point in test drive then – arrange test drives. – often rules dealerships out if they cannot agree sensible test drives ie at least an hour – my route – preferably unaccompanied.
Getting a good rep that genuinely wants to help Motability customers – few and far between , but they do exist.
Good luck with the car and money back – I wish you well 👍