Thanks Dave
Direct Line have had operating losses of £301m since since 2022, which included a loss of £190m in 2023, the same year Motability moved over to DLM. This comes in the wake of the Direct Line group investigation by the FCA for overcharging customers from 2022, whick lead to an estimatated £30million in compensation to car and home insurance customers.
DLM’s service is a far cry from that offered by RSA – My mun was refused an hire car when her Kona went in for relatively minor accident damage earlier in the year and she isn’t the only one, who has had infavourable dealings with DLM, judging by some on forum and elsewhere.