Was it a call centre in a far distant land also. I had to call them to find out information as I needed a new windscreen and they appointed Autoglass, who broke my cars adas camera unit fitting it. Then AG said my car is somehow unsafe to drive, without adas and also tried to say the insurance would be not liable if an accident occurred because no adas systems are active. Could they answer basic questions. No they couldn’t. I could hardly understand the persons broken English. They then put me threw to Autoglass who couldn’t help especially regarding if the insurance is still valid or not, with adas broken as AG has claimed on there behalf. I know for a fact that if there’s an issue the system disables itself and is just like a car without adas, are they all unsafe to drive. Infact you couldn’t make it up. RSA was 1000 times better. MB all they did was say contact Autoglass. This has been going on since 3rd of April my cars now at Volvo since the 28th of May and is now sitting there awaiting a whole new camera unit that’s on backorder, with no date as to when. So yeah I totally understand your ordeal with DL and there lack of actual knowledge of uk rules and regulations and they just robots following the guidelines that been set out. I need to speak to my supervisor for more information and then still cannot answer the simple questions asked.
They got to be better than DVLA both of us struggle to understand the women on the end of the phone.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.