I’ve always knew about the spare key but I wonder about the parcel shelf? The parcel shelf for my cars always spend there whole 3 years of there lives sitting in my attic because there in the way of my scooter but there brand new when I put them back in the car when it goes back. Problem is though, I can’t get into the attic so can’t be sure 100% the shelf doesn’t get damage by a member of my family rummaging around up there. I wonder if that would come under wear and tear due to disability, it’s always gone back in the car as it left it on the day of collection but you never know. LoL
As long as you replaced the parcel shelf when you return the car, I think it is highly unlikely that any damage would be spotted and, even if it was, Motability would probably allow it under fair wear and tear. I agree with @Kjid5 though, that essential items that are missing should be replaced at the customers expensive or, if not, the GCB should cover that cost. Losing an item is not fear wear and tear.