It’s no different from petrol stations though?? My local asda unmanned petrol stations has a button for disabled assistance, as does most stations. If you are having problems ask! I saw one guy couldn’t get the ev plug out of his car and 3 people stopped to help, he never asked him, they just went and helped. There is common sense and some people just pick nonsense and run with it. If you have trouble at a petrol station or an EV charger, people will come and help you.
The problem is that unlike petrol stations there aren’t the buttons and there’s often nowhere for staff to appear from. Whilst there are frequently people who will spot someone struggling and help out, you shouldn’t have to rely on a helpful stranger for something that could be manageable for most disabled people.
There needs to be some consideration as to how those unable to deal with either the chargers or the cables could be assisted by staff on site. I know currently that the new Winchester charging hub has a security guard wondering the site and there’s a solution for 2 problems in one paid person.
I'm Autistic, if I say something you find offensive, please let me know, I can guarantee it was unintentional.
I'll try to give my honest opinion but am always open to learning.
Mark