Guys, stop being so accommodating.
You get pushed off by being accommodating. It goes against the “I’m not disabled, I can manage” mantra, but the squeaky wheel gets the grease.
In other news, I also have an Austral and it’s been brilliant, bit when you make thousands of something then some won’t come out perfect.
Sorry you ended up with one that has imperfections.
My suggestion would be to arrange a meeting with the dealers Motability rep rather than trying to do things through Motability directly.