Boy, you’re taking this nonsense better than i would, for certain – i’d be royally miffed.
In regards to the steering wheel, that very much looks like a zip (you can even see the interlocking pattern).
In regards to the warranty claim, i’m afraid i’m with Elliot on this. This is definitely not a warranty claim – warranties don’t cover damage caused by environmental conditions. Now that being said: the garage absolutely should’ve offered a goodwill repair, since “you shouldn’t drive when there’s snow” is an absolute patronising and asinine argument, particularly considering that you can put the car in “SNOW” mode. The manual also clearly implies that the car is fully functional in winter conditions including snow and ice.
Now, i certainly would’ve pressed Motability on this, too. They’re supposed to help, and they should employ people who know that “can’t drive on snow mate” isn’t a suitable argument for a car dealership when a snowy condition dismantles trim pieces. Imho, anyway.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.