@phil As @JMC correctly states, you only get a good condition bonus if you keep the car for the full 3 years and there’s no pro-rata payment. The advisor gave you duff info saying that it was due to getting another EV. If you surrender early you don’t get any GCB, regardless of reason. The only pro rate refund is on the AP. Maybe that’s what the £200 was that they initially referred to – the pro rata AP refund minus the deduction of the early termination fee? If so, they should pay that, so worth chasing.
I’m just going off what the advisor said when I was asking about changing the car. As we’ve always kept our cars for the 3 yr I’ve not known any different, so when she said we’d get around £200 back then we were OK with that.
Worth mentioning that the advisor today said we didn’t get the GCP due to getting another electric car when we stated that we wanted a petrol/diesel (which was not true) and not because we hadn’t kept the car for the full 3yr.
Anyway, it was just a mess that didn’t need to happen if they had just got their info right from the start.