Bit of a different story, but Motability have annoyed me today.
We had an electric Mini which was fine, apart from the range, but with my mother’s Parkinsons becoming worse, she needed room for a wheelchair and her doctors/hospital appointments have become much more frequent. I called Motability to see if we could hand the Mini and and get something larger and they agreed if we paid a cancellation fee (reduced to help with the AP on next vehicle) it took a while to find something with longer range, more space, and a smaller AP, but we settled on a Cupra Born, which has been great.
So, after a few weeks my mother asked when we’d be getting th GCP back as Motability had worked it out pro rata to around the £200 mark. Not a lot, bit better in my mother’s pocket than theirs. Anyway, after queueing for 45 mins on the phone, I went onto a webcam with an agent who told me my mother wouldn’t be getting any GCP due to swapping the car over with another electric vehicle. I stated taht we needed to swap mainly because of the size of the car, but also the range, but they say we wanted to swap because we didn’t want an electric car no more which wasn’t the case. I’d stated at the time that the size and AP coat would determine what we would choose next, not if it was electric or not!
Anyway, I got nowhere with them and they are only now sending out a letter to confirm that we won’t be getting the GCP. I find it strange that they’re using the cancellation as terms not to pay the GCP when I’d already paid a cancellation fee….this payment is about the condition of the car when returned, not about the next car I pick up!
Hopefully someone may find this useful if they’re wanting to swap their current vehicle to another one.