I Just picked up my EX30 SMER Ultra on Friday.
Ordered it on the 29th of Oct. Volvo site states 4 to 5 months wait for the SMER ultra. There wasn’t any in the UK, in stock. Even to buy privately. Lot’s of twin motor or plus trims available, but they are not currently available via the scheme.
The dealer already had some factory orders placed, so limited colours and trim combo’s to choose from, to get the car 1 to 2 months earlier. I got the trim that came with the colour of car I wanted, but if one had been in the trim I did want. I likely would of gone with that colour.
At the beginning of December I called them for an update, all it said was dispatched and that the car was built on the 18th of November. EX30 is currently made in China. 7th of Feb I picked it up.. Latest software 1.5 is installed. Just over 3 months.
My account did say dealer has ordered the car, well I knew they had and allocated it to me on their system that day. So I didn’t need anymore than that.
So all in all it was in the time frame I expected. Yes I would of liked one sooner and with a different interior and as I’ve had the charger installed since November. It would of been nice.
I did call the dealer at the beginning of every month after for updates which they were happy to give me.
I’m a bit baffled by why, one would leave it 10 months to then contact them. If I hadn’t heard from them after the 3 / 4 weeks, I’d have called them and asked for an update. Then, if told it would be 6 months. I’d contact them for updates on that.
I have never expected them to call me with updates, only when the car actually arrives. Even when buying privately.
Sad as it is, it is what it is… You cannot get a car they are not making anymore, So have two options, get it in the colour offered or look at getting something else I guess and call that dealer for updates, so this doesn’t happen again and people can learn a lesson from this situation you find yourself in.
EX30 SMER Ultra