Hi all. My wife collected her current car in May 2024 and from that point there has been an issue with the proximity sensors going off at random points and thinking there’s obstructions when there isn’t or going off when something that was there has moved on. My wife is now to scared to drive the car or even be a passenger as the car has applied emergency braking out of the blue at some dangerous times. We contacted the garage where we got the car and they acknowledged that it is a known fault with the car. When my wife spoke to Motability they confirmed that we could be able to return the car given the circumstance but there would be a £250 fee for cancellation. Given that this is not our fault is there something we can do? It seems unfair that we have to pay this to me. Any help would be appreciated!
It does seem unfair, especially as the dea;er you had it off acknowledged its a known fault! Is this the first time you have returned the car early? It might be worth booking the car in for a repair if you haven’t done so. However, if you have done this, I would get your wife to speak with Motability again, stating the dealer you got the car off has confirmed its a known fault and you don’t see why you should have to pay £250 to return a car you consider a hazard or dangerous to drive. If they won’t budge on the initial sum, you can put a complaint in, with the posibility of escalating it to the CEO or speak with your local MP and ask them to help.
Thanks for the response Kezo. The car is booked in with the garage in March, but the missus doesn’t want to wait that long. It is the first return we’ve attempted to make yes. Great tips, I will speak to my wife in the morning. Cheers