I’ll give the Motability dude a day or two to see if he does indeed phone back like his colleague said he would. If no communication, then I can only assume they don’t want Motability customers. In which case, yes I’ll name and shame. Save anyone else the humiliation of turning up and feeling like an inconvenience. What makes things worse, I had flared recently so was in severe pain but wanted to make the appointment. The effort to get there…. they just don’t understand.