Yup they messed me about nearly 2 months before writing my car off and I ordered within 3 days of getting permission. So I said to the ceo why am I getting punished when I did my bit, they must’ve known for weeks they were writing it off. On top of that they didn’t ask for the excess straight away they waited 6 weeks and demanded it at 8am on a Saturday morning just before Christmas 2023 when I asked them to call back on Monday they went hysterical and threatened to complain to motability and get me booted off the scheme.
I got an apology and the excess back in the end because of it but still really upset me.
Do email the ceo tho to make sure you don’t lose the hire car