Apparently, the new policy (as explained to me by Motability) is that 5 year extensions are now only available if you have done a maximum of 20,000 miles over the 3 years or have adaptations. Everyone can extend for 3 months, regardless of mileage. However, they don’t appear to have told their website and a number of forum contributors have been able to click to accept a 5 year lease even when these criteria don’t apply! Strangely, I didn’t have that option online, but I got Motability to authorise an extension by challenging the fact that they’d changed the rules mid lease. It was a point of principle really, as I didn’t want to keep a car for 5 years!
We may be in a similar position in August 2026, we signed our lease August 2023 before the contract changes.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.