Sent the email off yesterday and just had a call back today to tell me no refund as I’m giving the car back through lose of confidence which requires the £250 fee.
I explained that it’s leaving me in financial hardship which it is this close to Christmas. Tough, and unless Peugeot tells them it can’t be repaired then I’m paying. I explained that it’s your car (motability) which was bought of Hurst and it’s up to you too to sort it out as I’m paying for a car that is rubbish and full of faults which they could not repair in three weeks.
I asked for it to be escalated and they said they will send me out a letter and the bottom of it will explain how to contact the financial ombudsman and that’s all they and I can do.
I really wish I’d enough money to tell them to stick their car up their jaxey. This has really peed me off tbh.