Thanks, I’m already aware of this.
I’m asking if anyone else has had issues with Direct Line not really following what they claim to offer.
Seems odd to be that they’ll not pursue a third party for the cost of the courtesy car or get me something suitable and choose to do the cheapest option to keep the cost down for the party who has admitted fault.
£18 per day for this unsuitable hire car but I’m paying £10ish of that.
So they’ll only claim the remainder from the third party