Just remember an not fall for that old chestnut, “the dealer is on holiday”.
Go into the dealership and ask for stuff to get done rather than fobbed off when someone is on holiday.
The dealer will have done a hand-off to another dealer before going on holiday. Any of the other salespersons are trained to do Motability customer stuff at any time. Some will have been ex-motability sales as well. The sales persons boss can make any adjustments as well.
The place doesnt fall to bits because one person has went on holiday.