Like I’ve said, my main point now is who do I contact about the way I’ve been treated through this whole process.
Sorry, but since I posted my first response yesterday evening, you seem to have moved the goal posts slightly.
If your complaint is about the incivility of Mobility Foundation staffers, then that is a straightforward complaint, preferably by letter to Motability Foundation.
However, other than probably an acknowledgement of your complaint, do not expect to receive any outcome in relation to individual staff. That is a matter for Motability Foundation’s internal processes and procedures.
If you do receive anything subsequently, it will probably be that ‘a process of internal training has been identified and reviewed’ or something equally non commital. That will be case closed.
If complaining about the process of the Foundation in awarding grants, , the redress process is as I posted at:
Post: #290654
Whether or not you will be successful, who knows. However do take emotion out of the complaint. List the facts clearly and concisely.
Be prepared to collect and collate a tome of factual evidence to both justify and support taking the complaint forward to the Charity Commission. Thus having professional/legal help would probably be advisable.
Remember the complaint will not be about you, but about the process.