Well, I am sorry to hear that you have been made to feel belittled etc., I would not find that acceptable either. When you turn to a supporting organisation for support, it is reasonable to expect just that, support.
Regardless of process and outcome, you should be treated with dignity and feel supported. Even if Motability have to give you news you don’t want to hear, it should be done with respect.
I hope the communication improves for you.
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