I agree that they shouldn’t be forcing EVs down people’s throats. They are great for some people but completely impractical for others.
However, and I appreciate that this may be an unpopular view, but I’m glad that they are quite restrictive on what they allow grants wise and insist on the cheapest car that matches ‘needs’, rather than what people ‘want’. Those of us who pay our APs in full are, by default, subsidising those who receive grants, so it’s absolutely correct that they apply a degree of scrutiny to this, although there so no excuse for rudeness or making those applying for grants feel uncomfortable.
I hope that you get a satisfactory resolution.