I’ve recently put in a complaint to the Grants team. Sounds like I got the same ‘award’ as you, £749. Had about 2 months now of dealing with them, not to mention some of the most horrid agents on the phone. Constant promises of callbacks, and letters that never arrived, it must be pure magic that as soon as I’d sent a complaint via email, I had a response on ‘behalf of the CEO’ saying they’d look into the matter and contact me within 30 days – within 3 hours of sending.
I was awarded for a ‘large 5 seater SUV’, yet the list of cars I was put forward by them, not one a large SUV. I went to view and test each car despite knowing they won’t be suitable, compiled an email listing the reasons why – to be quite literally told they don’t care as they think they are fine.
I’ve pointed out in my complaint that they’ve very specifically told me, my award is only to be used toward a Large SUV (They’ve said this on a few occasions). Other than the Skoda Enyaq 50, there isn’t a single Large SUV on the scheme with an AP lower than £1500, meaning my grant is essentially worthless. (Since the max AP I can use the grant with would be £1120)
Each response I’ve had from the grants team up to now has been utter made up garbage. I’d apparently asked for my grant to be increased to £3k for a specific car (I hadn’t, I was asked if I’d found any suitable cars, to which I said there are one or two so far, they picked one from that list, the AP for the car in question isn’t even that much either).
I’ve thankfully been able to extend my current cars lease for 2 years, giving me time now to save for something that suits my needs. Sadly I’ll likely miss out on being able to use the £750 NVP toward it though as this ends in Jan.
I hope your able to solve all this soon, I know for us it’s been one hell of a stress and continues to be so.