Policies can change, but like other products, customers are usually informed of the changes before they happen and they are not applied retrospectively.
For example, there are many things policy related that are not ‘contractual’, but that the contract is based upon. For example, if you said were were not going to comply with a ‘policy’, chances are Motability would not enter into contract with you. If you argued the policy was not ‘contractual’, therefore they should enter into contract, they will state it is policy – and therefore your disagreement to abide by their policy means they won’t enter into agreement with you.
When this contract was taken out, the policy was that the car could be sold to the driver at the end of its term.
