No problem I just checked thru my sent items this was the address I used.
andrewmiller@motabilityoperations.co.uk
That was in April so I guessing he’s still the CEO now if not I’m sure they’ll have it redirected anyway. I got a email from him almost immediately and next working day I got the exec level complaint person who held my complaint all the way thru as a single point of contact (way it should be for everything like accidents etc).
Good luck if anyone can sort this out fir you it’s these guys. I was told I’d had a hire car for 6 months nothing they could do blah blah blah they’d return my PIP money but it’d take up to 6 weeks (funny how they can take it with 3 days notice). After emailing them it was sorted inside 24 hours and they stayed with me until I got my Enyaq