@cars123 If you are 100% certain that it was Motability who cancelled the order, then this confirms that it is only Motability who can resolve it. Complaining to Marshalls or BMW will get you nowhere if that’s the case.
It is unreasonable to expect every Motability customer to know all the ins and outs of the rules of the scheme, especially as Motability have a habit of changing the rules without consultation or even communication. We also know from personal experience that sales advisors in dealerships, including those who are meant to be Motability specialists, often know less than we do!
IMO your strength of argument with Motability hinges on the length of time that has elapsed since your order was accepted, which is almost a year. Had they cancelled the order within days or even a few weeks of you placing it, due to this rule, then fair enough, but to leave your order open for almost a year and then, as soon as the car arrives, cancel the order defies all logic and as well as being incredibly petty seems very nasty and not customer facing. They should just let you have it and wrap the dealership across the knuckles and tell them not to do it again. I’m really struggling to understand why Motability aren’t adopting this approach as they are usually quite accommodating, which is why I strongly suspect that there is another factor at play here that you aren’t being told. The fact that Motability and Marshall’s are blaming each other also tends to point to this fact IMHO.
Whatever happens, do let us know. I’m keeping my fingers crossed for you. We aren’t interested in an EV and the i4’s coupe styling was too impractical for us, but I think it’s one of the most exciting cars to have joined the scheme in recent years and had that happened to me I’d have been devastated.
@Elliot What did your son go for in the end and was it still through Motability?