Wise words Glos guy. But you are trying to advise someone with thier version of event, which on most cases misses out on critical information. Likewise I,ve seen arguments go to arbitration and only then do you get an accurate picture of both sides. Neither side is blameless. This one reminds me of elliot, somehow he encounters problems with officialdom and it is never his fault. What I do get from reading the posts is that if you phone up officials and have an antagonistic approach right from the start, usually its doesnt go well for the complainant. You are the agent of your own malfeasance. This particular issue, I would suggest moving on and learn from experience. I dont know why you would come on here and air your grievance when Citizens Advice have professionals who can help you. It just seems like common sense.
In my case they never had any intention of supplying my son the car. As soon as it arrived at Marshalls they put it straight on the BMW website as being available for retail customers. They took the approach that we wouldn’t take delivery of the car and every time we tried to call the dealership principal he was either on holiday or in a meeting. They kept saying they would call us but even though they knew we all worked full time they only rang our landline despite having all of our mobile numbers. I even emailed them to say we might be left with the decision of having to take the car but their answer to that was that they had already cancelled the order and were selling the vehicle to one of their retail customers.
Motability were absolutely useless. When I told them what was happening, their answer was they can’t sell a Motability order to a retail customer. When I told them this goes on all of the time they claimed this was the first time they had heard of this happening and there was nothing they could do about it. How about sitting down with the manufacturers for a start seeing as Motability are their biggest customer. BMW were just as bad. They claimed that they had no control over what their dealerships do.
In other words, they are all happy to take our money but none of them including Motability give a stuff about us. You only have to look at how long it takes you to get through to them on the phone these days to see they are not what they used to be. But they have a monopoly so makes no difference to them how they treat their customers.
As for my son, he’s ordered his new car and the treatment from the dealership so far has been first class.