Wise words Glos guy.
But you are trying to advise someone with thier version of event, which on most cases misses out on critical information. Likewise I,ve seen arguments go to arbitration and only then do you get an accurate picture of both sides. Neither side is blameless.
This one reminds me of elliot, somehow he encounters problems with officialdom and it is never his fault. What I do get from reading the posts is that if you phone up officials and have an antagonistic approach right from the start, usually its doesnt go well for the complainant.
You are the agent of your own malfeasance.
This particular issue, I would suggest moving on and learn from experience.
I dont know why you would come on here and air your grievance when Citizens Advice have professionals who can help you. It just seems like common sense.