Reply To: Dreadful customer service from Marshalls and Motability

#284427
Elliot
Participant

    I would have expected Motability to definitely take the dealer to task and at least issue them a warning. As for him switching to a Megane, that’s definitely a non starter. Marshalls could have contacted their customers who were further down the list for a similar i4 and done a swap but in their words they couldn’t be bothered. My thought is they’ve got a retail customer for this car, something they haven’t denied. My son was even considering taking the car early but Marshalls decided to cancel the order before he could decide.