Quick update:
Car went in to garage for the various glitches, service guy looked at the chip and said it looks like a manufacturing fault as no impact mark. He was concerned that people were getting stuck when back doors would not open on passenger side. Did tell me that various issues like lights, steering wheel, seats and info screen were known to VW and they are working on fixes. I should not bother trying apple phones as they have hardware issues!
On call back he changed his mind about the chip claiming a microscopic mark has been found by the service manager… Also nothing wrong with rear door. I must have such an imagination! Wife could not get out again when we tried at home.
VW garage (Peter Cooper Group Portsmouth) called me again after a formal complaint was raised to blame me for chip in roof. Quite abrupt and “definitely not the garage, we would have spotted it.” I was right about them washing their hands.
Motability have escalated so now back to waiting. They have been great throughout and assured me the it will be sorted.
