Hi everyone 😊 I collected my Volvo xc40 mild hybrid today .. mine was ordered 19/12 if you remember & I was told end April early  May as an estimate for delivery .. he admitted to avoiding talking to me as he was embarrassed at the lack of info from Volvo  .. I said to him from my perspective I would have preferred honesty from him not avoidance ..  I also said the forum gave me more info than they did plus kept me optimistic ..despite previously having a high opinion of Volvo brand & an owner privately for 17years after this experience I’m not sure I would get another . Volvo the company need to own up to the fiasco & admit it giving clear timescales to those still waiting for delivery of cars & apologise at the least .
He showed me the spreadsheet they have with very limited info on it .. mine was ordered as a 24 but delivered as a 25 .. seats as you told me were now charcoal plus no 360 camera .. he went to discuss with his manager as I said I wasn’t happy .. he said to me I could refuse it based on the fact they didn’t send me the car I ordered. He also has a list of other customers to now call  to say he has no idea if they will get 24 or 25 until they turn up 😳
He said about the seats being £750 & bigger wheels at £750 but I said to him if I wanted those I would have ordered them as add ons ! Plus how much did they save on removing the 360 camera ?
I went & sat in the car to think about it but weighing it all up I’m not going to wait another few months to go look for another car with 360 cameras/ grey cloth seats but resent being treated so poorly by Volvo.
Motability specialist said that it has made him so uncomfortable & stressed he was contemplating resigning after working there for 8 years .. I can understand that as I feel they have been treated poorly too by Volvo clearly they value the sales teams about as much as they do motability customers .
I love the car it’s a delight to drive & despite it not being fully what I was excepting thanks to you keeping me informed I had mostly come to terms with it ..I’m not disappointed with it ..  I did also say to him how bad it is that so many are still waiting & most still haven’t had honest conversations with the dealer they are dealing with .
He agreed & accepted that I was right to be disappointed & you all absolutely are right to be fed up but that they are still in the dark !
Not at all helpful to you all I’m sorry to say .. I will keep watching this forum & look forward to seeing positive news from you all soon , thanks again for all the help & advice , Jen xx