It takes a dealership less than ten minutes to resubmit an order if you have an online Motability account. When the car I had ordered on Feb 23rd had it’s advanced payment reduced by £2000 on April 1st, I telephoned the dealership and insisted that the Motability specialist resubmitted my order immediately. I stayed on the phone while he went through the process and after a few minutes he said the resubmit was complete, I then asked him to hold on while I checked my online account. It had quickly been amended to the new AP. Be assertive and positive and it should get results.
Yeah tried that and they’ve been told by Motability Operations not to reduce the AP for anyone unless the order is cancelled and placed again. Think we’ll probably end up cancelling and placing the order again, just don’t fancy waiting another 30 weeks.