April 17, 2024 at 1:16 pm
#275735
I don’t think it was ever in the lease, unlike 5 year extensions. They are pointing you towards the financial ombudsman in the full knowledge that they won’t be remotely interested. Irritating though this might be, I doubt the decision can be overturned. I always ask for a price at lease end out of curiosity and they have always been way too much, especially for a car with no warranty. Usually far better to buy elsewhere anyway.