My salesman Jason is great. Always respond to my emails or call me instead of sending an email. He try to be as much helpful as possible. Sadly, he is only trainee sales executive so he needs to ask questions/ permissions other more experienced staff members which – in my opinion are terrible. Jason in on annual leave from Thursday and I had to deal with others and omg. I’m glad I have Jason. The rest of them act like motability clients are not worth the time whatsoever. So the experience might be different depending on who is your sales person 🙂