We’ve been at the mercy of Directline for over 4 months now.
They had us in an 0ld Passat estate to start with and now a Kia Niro 2020 reg that will not unlock at times and lurches into reverse.
We went to get a new battery in the keyfob on Sturday from Eurocar who it is leased from. They did not want to know. We asked if we could have the other key since they wouldn’t change the battery and they refused.
They ended up telling us to phone the breakdown service and get them to do it. Well they flatly refused to do that. We said why are all your hire cars brand new and yet we are in a 4 year old banger. They said that is how it works with Directline.
Hope you don’t have an accident there will be an old banger with your name on it waiting ?