I can’t remember what the cause was because of almost lack of interest on my part but read a few weeks ago that DL we’re in serious financial trouble and their shares value took a big hit. Thinking about it I think it was linked to a take over bid by one of the Benelux countries.
Could be one of those scare stories we read in the BS press but lack of staff and excuses are a sign of troubles, lets hope not but lookout for this one.
I had my two month old previous car rear ended and its no joke at the best of times though the previous insures found me an exact like for like adapted car to mine within a week.
Hope they get things sorted for you soon.