Glad it’s been OK for you John David, my car in for serviceparked mile from dealership could be as they have building work going on so need temporary hanger space.
I think it is down to the dealership, but I haven’t had to contact Mercedes corporate customer service.
I’m documenting in detail my Volvo journey before taking it further if required, but I shouldn’t have to.
Interestingly, I even mentioned in an email yesterday that:
“We appreciate that we are only Motability customers and not as profitable to the dealership as a normal retail customer and therefore like many other Motability users, we don’t expect the same customer service experience as the more profitable retail customer. In furtherance of this and to allow ample time for your response, I usually wait at least a week before sending a reminder email, although my xxxx asks me several times every day whether a reply has arrived.”
In her reply, she never even denied that this was the case.