When we were last looking to change (3 years ago) the worst dealership by a country mile was Volvo. They were so bad and unhelpful I complained to Volvo UK and they didn’t want to know either. I appreciate that it can vary enormously by dealership, but I was quite relieved that I found a car that I preferred from a different manufacturer.
We weren’t impressed by our local Volvo dealership either. We felt that we just weren’t the kind of clientele that they’re used to dealing with.
It’s amazing how judgemental some car sales people can be about Motability customers, yet many of those entitled to a Motability car may have a salary, or even pension, that’s way in excess of what these snooty car salespersons can earn.
If Volvo want to be a premium brand they need to understand that you can’t stereotype who has money and who doesn’t. When I was in my BMW dealers a young chap who looked as rough as hell was enquiring about a new M4. When the salesperson enquired how he intended to finance the purchase his reply was one word – “cash” ?