I remember @Rene doing something similar with his Golf!
Indeed that’s what we did, although we do have conflicting information about this now. We didn’t get penalised or anything, but we didn’t get a refund on the £50 early termination fee either.
I don’t care about the £50, but the lady i was talking to was incredibly rude/unfriendly/unhelpful and i got pretty steamy when she insisted that it was our fault for following the advice we were given by another CSA.
So, your mileage may vary. You could get a proper customer service agent that’s trying to help you as we did the first time around, or you could get a silly cow that’s trying to blame you for then doing as the other CSA said, there doesn’t seem to be a guideline/script to be followed for this thing. And she absolutely was a silly cow, arrogant and insisting that despite doing what they originally said (“well, it wasn’t an instruction, it was just an advice that he wasn’t authorised to give, so we’re not to blame”), it was actually our fault for doing something wrong. After getting proper angry (without being insulting) she eventually relented and offered to pay the £50, told her to keep it – it’s a principle thing, we didn’t do anything wrong so i’ll not let her suggest that we did. Properly unpleasant person that, after all the good experiences with MB customer service we were taking quite aback by that behaviour. Had a few choice four letter words for her after hanging up for sure.
I will add that we were only allowed this solution because my wife couldn’t sit in the original Ateca anymore, the seats being unsuitable.
Prior: SEAT Ateca Xcellence Lux 1.5 TSI DSG MY19, VW Golf GTE PHEV DSG MY23
Current: Hyundai Ioniq 6 Ultimate
Next: we'll see what's available in 2028.