motability are great i’m on my second change of vehicle in under 3 years (1st vehicle developed fault) replacement vehicle is no longer suitable due to new medical conditions, because I have already changed once and had the fee waived I didn’t mind that I needed to pay £250 to cancel this one because the pro’s of changing outweigh the cons of keeping what I have.
They are very understanding and never had an issue with dealing with them, i’ve found everyone to be kind and understanding, when my first vehicle had faults I was contacted by motability 3 days in a row by the third day we had a resolution which was to change the car.