I have a few major concerns that I imagine will have to be raised as a complaint. In the meantime, can the combined wisdom of the forum members advise me on the procedure when you want the car looked after by another main dealer (not the supplying dealer). In this event, do you lose any access to courtesy cars. I will be taking it to a dealer over 60 miles away (supplying dealer is 25 miles away). I assume if the car packs up on my driveway and requires collecting, it would prove a problem if I change dealer? Basically, what are the disadvantages of changing dealer, or should I stick with an incompetent franchise and keep some benefits however small they will be.
You can take the car to which ever dealer you prefer,phone their service dept tell them the problem book a time and date and mention you are a Motability customer and you want a courtesy car.
If your car breaks down then its the RAC you contact.