We seemed to get bogged down on mileage but my main reason for posting the thread was to find out if Motability had customers that they wanted to keep having preferred customers that they would come and go with on a preferential basis. Motability have almost always been very good with me so I’ve no major complaints. We’ve been on the scheme for a couple of decades, can’t remember exactly how long, so would that come into the equation of whether they would try to keep us sweet in the future also we are low mileage users and always received the GCB. So what do you think do they have people they really want to keep or are we all treated the same?
All Motability see are customers who make money for the the organisation and treated equally.
Those who aren’t profitable (too many write off’s/insurance claims or too many early terminations without just cause etc) are removed from the scheme for a period.
I do think Motability should introduce a preferred customer scheme, graded on:
1. Those whose house has its own individual postcode. .
2. Those who live in named houses.
3. Those who live in numbered houses or flats.
(Only joking by the way – just in case anyone thinks I am being serious).
But it serves to show why an organisation like Motability doesn’t ‘grade’ or ‘prefer’ their customers. What would they base it on?