I’ve had similar problem, thank is 2 salesman said virtually word for word after I enquired none of the features I paid for where not in car ie 3 pin plug , no 12v I boot or usb rear of car, at no point was I told these features were removed, if I’d been told I would have chose different make and model. Both salesmen said “ it’s funny some we delivering with all the features some like yours have none” Jose and Jonathan where salesmens names. When I told mobility they said who is you told that these features were removed I said no at no point I also said would you give me the walk-through of the car before you put your pin number in I said no because the salesman said he was too busy and I just trusted him foolishly. Jose after I complained on 10th November Said” I’ll phone you straight back what do you want a new car?” It’s now 20th November still no phone call. Phoned Vauxhall this morning told the receptionist story said I’ll give Jose 10 days now do you think that’s long enough she said yes still no reply from Jose.