I have to say that I’m shocked and disappointed to hear that this process is as complex and stressful as it is. I am prepared to consider an EV when we next change, but things like this could easily put me off.
I consider myself to be reasonably bright, having held down some very senior jobs, but I’m not technically minded. I would not be at all comfortable having to answer questions about my electrical setup. Besides, why should I? When I am buying a new appliance (as I did with a new boiler last year) I fully expect an engineer to visit, look at everything on site, decide what’s best, make notes about anything out of the ordinary and so on, so that when they arrive to install there are no surprises. It sounds as though Ohme’s business model is to make the customer do all of that. I’m surprised that Motability have chosen them, unless they are all like this?