I certainly don’t wish to denigrate any feedback given by others, but to offer balance I found the process to be very easy and straightforward. I couldn’t find a water pipe earth so thought that might cause issue, but no, it all went according to plan. In addition, I’ve found their UK based customer service department to be very pleasant to deal with. Even the subcontractor who did the installation was very professional and friendly. He put the charger exactly where I wanted it even though I’d changed my mind since completing the survey. Time wise, it was installed very promptly with plenty of communication from the installers about time slots. Again, not disputing the poor experiences but mine has been very good so far.