On 2021 models user manual page p362 LTA setting can be adjusted and/or turned off. On my vehicle the dealer had pre-set my settings, they were aware of my disability condition to my left side plus we towed a caravan, our dealership were excellent. Lane Centre OFF Alert Option Vibration Through Steering Wheel Sensitivity Medium Sway Warning On Medium
mine was the 2022 model. I collected it in June 22. As with you the dealer set it all up. I had no problems at all with it until Dec 22 when the accident happened. I had no idea it could be switched off by me, but I would never have switched it off anyway. I’m devastated to lose the car and not be able to replace it with another rav4. I’m currently using a loan Qashqai but probably getting a Ford Kuga PHEV so I can have a a hoist for my scooter. thank you for the responses so far, I’ve found some helpful comments, especially the link.
I am with Kezo, I initially ordered a Kuga ST X Edition, both the FHEV and PHEV have an engine problem to date Ford do not have a fix, it has been both highlighted on the Kuga and this forum, I cancelled.
As you are in the market for a quality reliable PHEV look at the Mazda CX-60, it has all the safety features you require and more, I would suggest the Suzuki Across which is a rebadged Toyota RAV4 PHEV, the Across appears to be more economical the the CX-60, however after your experience and loss of confidence with the Toyota RAV4 I would probably give that a miss.
If I can give an opinion your accident, it is just that an unfortunate accident, I wish you luck with your case.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.