What is the procedure for returning a car back to Motability ‘if’ it suffers from any issues? I ask as I have an order in for a Tucson 1.6 which – like its counterpart – the Sportage are know to have GPF issues. To resolve this issue either means driving for a specific period in a certain method on clear roads whilst using a significant amount of petrol, or keep returning to the dealer for a forced regen. Neither of these two options are compatible with my disability. I was hoping Hyundai may have resolved the issue before I collected the car.
Hyundai/Kia are aware of the issue and have indeed tried to remedy it with a software update without sucess and are now looking into another fix – So yes its a well known fault with the 1.6TDGI engine.
If you look at the Sportage thread on her, you will see the fault crops up on more than one occasion. There are also reports of dealerships charging for a forced regen on the 2nd or attemp the PPF needs to be cleared. If its any consolation I have a Tuscon Ultimate ICE and have only had the problem a couple of times whic I have been able to clear myself.
I would speak to Motability before taking delivery and asking if you are able to return should you encounter proplems or cancelling the order and look elsewhere, though this would put you at the back of any Q.