“Did he have a good holiday in Spain” lol.
The Motability specialist of course never went on holiday to ??, the Sales Manager was clearly just trying to excuse some pretty poor customer service.
Something that I forgot to mention in my original post was the Sales Manager also tried to tell me that according to their phone records nearly all of my calls went to a different Ford dealer and he would send me their phone records as proof if I wanted that. He quit talking about that when I said that I could also show him my phone’s log confirming that I called Ford Redhill every time