In this case I think it’s a case of ‘don’t hate the player, hate the game’
I dislike this expression. There’s choices that have been made, including the choice to point out more ‘news’ about the scheme, the choice to put that article in such a tone, a choice to misrepresent how the scheme works and a further choice to release the finished article.
I dislike the expression too. But as I noted further, Motability has always (and probably always will) have its naysayers. So, in this instance, the player (Amy) is just one of many who can take aim and she’s just doing her job – spiteful though it may seem to us here. The game (Motability as a going concern) needs to redouble its efforts to game harder, expect these attacks and use it’s ability to have a better discussion about why the scheme exists, how it benefits folks and why the “Amy’s” of this world are disingenuous in their arguments.