I think thats becoming the norm these days, even with the same group/dealerships. As Ive said previous – they should be named and shamed, even if its only on a thread on here to warn others!
If you don’t live that far away i would recommend
https://www.clarksofkidderminster.co.uk/motability We have got a Suzuki Swift with them
and have been very good to us
We have had our swift for nearly 2 years and nothing has gone wrong with it at all. Been very reliable